Refund policy

90-Day Satisfaction Guarantee

We stand behind our products with a 90-day satisfaction guarantee.

If you’re not satisfied with your purchase, contact our support team within 90 days of delivery, and we’ll work with you to make it right. This guarantee is designed to give you peace of mind when trying our products/

Hygiene & Safety Policy (Important)

Due to hygiene and pet safety reasons, we cannot accept returns or exchanges on any products that have been:

  • Opened

  • Used

  • Partially consumed

Once a product seal is broken, it cannot be resold or reused safely.

If your item arrives damaged, defective, or incorrect, contact us immediately and we’ll resolve it.

Refund Eligibility

Refunds may be issued in the following situations:

  • Items arrived damaged or defective

  • Incorrect item received

  • Approved claims under our 90-day guarantee

Refunds are not available for:

  • Opened or used products

  • Subscription orders canceled before the 2-month minimum is fulfilled

How to Contact Us

For returns, refunds, or subscription cancellations, contact our support team with your order number. We aim to respond within 1–2 business days.


For any queries, please contact us at info@thequalitygoods.com or our contact details below: